If you’re encountering issues with your TP-Link Omada wireless connection becoming non-functional after some time, please follow the troubleshooting steps outlined below.
Symptoms
The problem manifests as client devices being unable to find the SSID for either frequency band, resulting in the EAP’s SSID ceasing to broadcast. This occurs regardless of the proximity of the clients to the access point.
Troubleshooting
Note: If this is your initial setup of the EAP, we highly recommend executing a RESET on the device to verify if client devices can identify the default WiFi network, such as TP-Link_5G_XXX/TP-Link_2.4G_XXX.
Verify the Physical Connection: Ensure all Ethernet cables are in good working condition, and confirm that the wireless LED light on the EAP is on. We advise trying different power sources (like a POE Switch or POE Adapter) to identify if the issue might be related to an unstable power supply.
